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The player from Ukraine was inquiring about casino website accessibility. He couldn’t access his gaming account, or his balance as the version of the casino’s website meant for players from his country had been offline. The only information the player received from customer support was that the website was under maintenance and that their balance could not be withdrawn. We tried to get in touch with the casino team, however, we haven’t received any response other than a promise that the issue would get looked into. The case was closed as ‘Unresolved’ because the casino failed to provide any relevant information on the issue.
